Privacy Policy

Information you provide to us may include:

• Name, email address, phone number, and mailing or billing address
• Job title and company information
• Username, password, and account credentials
• Payment information — processed securely through Datacor (view their privacy policy)
• Contact preferences and communication history

Information collected automatically when you visit our site may include:

• IP address, browser type, device type, and operating system
• Pages viewed, search terms, and actions taken on our site
• General location data derived from your IP address
• Log data including timestamps, error reports, and system activity

We also collect data through cookies and similar technologies — see Section 5. All personal information you provide must be accurate. Please notify us of any changes.

We may use your personal information to:

• Create and manage your online account
• Process and fulfill orders, returns, and exchanges
• Respond to your questions and customer support requests
• Send order confirmations, policy updates, and service-related messages
• Send marketing emails (you can opt out at any time)
• Analyze and improve our website, products, and services
• Detect and prevent fraud and maintain site security
• Comply with our legal obligations

We process your personal information based on one or more of the following legal bases:

• Consent — You have given us explicit permission. You may withdraw consent at any time by contacting us.
• Contract — Processing is necessary to fulfill an order or service agreement with you.
• Legal obligation — We are required to process data to comply with applicable laws.
• Legitimate interests — We have a valid business reason (such as fraud prevention) that does not override your rights.

For users in Canada, we may process information without consent in limited circumstances permitted by applicable law, such as fraud investigations, legal proceedings, or safety emergencies.

We may share your information with trusted third-party vendors, including:

• Website hosting and infrastructure providers
• Payment processors (Datacor)
• Order fulfillment and logistics services
• Data analytics and site performance tools
• Marketing and email communication platforms
• Customer account and authentication services

We may also share information in these situations:

• Business transfers: In connection with a merger, acquisition, or sale of company assets.
• Affiliates: With our related companies (Cryogenic Gases, Inc., LN2, Metro Carbonic), all of whom are bound by this policy.
• Business partners: To offer relevant products, services, or promotions.
• Legal requirements: When required by law, court order, or to protect our rights.

We use cookies, web beacons, and similar tracking technologies to collect and store information about how you interact with our site. This includes session cookies (expire when you close the browser) and persistent cookies (remain on your device until deleted or expired).

You can configure your browser to refuse or remove cookies, though some site features may not work as expected. You may also opt out of interest-based advertising through your browser or device settings.

If you choose to register or log in using a social media account (such as Facebook), we receive certain profile data from that provider — typically your name, email address, and profile picture. We use this information only as described in this policy. We do not control how social media providers handle your data and recommend reviewing their privacy policies directly.

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we will not retain personal data for longer than three (3) months unless a longer period is required by law (e.g., tax or accounting obligations).

When we no longer have a legitimate need to retain your data, we will delete or anonymize it. Where immediate deletion is not possible (such as data held in backup archives), we will securely isolate it from further processing until deletion can occur.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no electronic transmission over the internet can be guaranteed 100% secure. While we do our best, you transmit data to us at your own risk and should always access our site from a secure environment.

We do not knowingly collect personal data from or market to children under 18. By using our site, you confirm that you are at least 18, or that you are a parent or guardian consenting to a minor's use. If we discover we have inadvertently collected data from someone under 18, we will promptly delete it. To report such a case, contact us at sales@metrowelding.com.

Depending on your location and applicable law, you may have the right to:

• Request access to and a copy of your personal information
• Request correction of inaccurate or outdated data
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise these rights, contact us at sales@metrowelding.com. To unsubscribe from marketing, click the unsubscribe link in any email we send you.

Account management: Log in to your account settings to update your information, or contact us directly. If you close your account, we will deactivate it and remove your data from active systems, though we may retain certain information as required by law or for fraud prevention.

Cookies: Most browsers accept cookies by default. You can configure your browser to remove or reject cookies, though this may affect certain site features.

Some browsers allow you to activate a Do-Not-Track ("DNT") signal to indicate that you do not want your browsing activity tracked. Because there is no universally accepted standard for responding to DNT signals, we do not currently respond to them. If an industry standard is adopted in the future, we will update this policy accordingly.

Under the CCPA, California residents have the right to know what personal information we collect, request deletion of their data, correct inaccurate data, and opt out of the sale of personal information. We have not sold personal data to any third party in the preceding 12 months and do not intend to do so.

Categories of personal information we may collect:

Your CCPA rights include:

• Right to know what personal information we collect, use, disclose, or sell
• Right to request deletion of your personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right not to be discriminated against for exercising your privacy rights

To submit a request, email sales@metrowelding.com or visit www.metrowelding.com. We will respond within 45 days. Authorized agents must submit proof of valid authorization.

California residents under 18 with a registered account may request removal of publicly posted content by contacting us with the email address associated with their account and confirming their California residency.

Under the Virginia CDPA, Virginia consumers have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising or profiling. We have not sold personal data to third parties and do not intend to do so.

To exercise your rights, email sales@metrowelding.com. We will respond within 45 days (extendable by an additional 45 days when reasonably necessary, with notice). If we decline your request, you may appeal by emailing us and we will respond in writing within 60 days. If your appeal is denied, you may contact the Virginia Attorney General.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted here with a revised date at the top. For significant changes, we may notify you directly by email or by posting a prominent notice on our site. We encourage you to review this policy periodically to stay informed.

If you have questions or concerns about this Privacy Policy, please get in touch: